We accept Visa, MasterCard, American Express, and Discover cards. We also accept PayPal.

Once an order is placed, please allow one to five business days for the order to be packed and shipped. Upon shipment, you will receive an email with your tracking information so that you can track your order in transit. For domestic orders, please allow up to seven business days for your package to arrive after it's been shipped. For international orders, shipping times will vary based on where you are located and the shipping method you selected.

Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as NEIGE is not responsible for any mistakes. Thank you.

Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!

Shipping rates vary based on location and order size. At checkout, once you enter your shipping address, please select the shipping option of your choice.

At Neige, our philosophy is to inspire a more conscious way of living with less impact on our environment while still maintaining beautiful products. The environmental impact of clothing returns is a multifaceted issue that spans consumer behavior, retail policies, and logistical operations. As online shopping continues to grow, so does the responsibility to manage its sustainability. By making informed decisions, supporting sustainable brands, and advocating for responsible consumption, consumers can play a significant part in reducing the ecological footprint of their fashion choices.

Understanding these impacts helps us as consumers to make more environmentally friendly choices and supports the broader goals of reducing waste and promoting sustainability in the fashion industry.

We do not offer refunds or exchanges, nor do we allow cancellations or returns. Since all sales are final, we encourage customers to be sure of product sizing, color, and selection during the checkout process.

Yes, we ship worldwide. At checkout, simply enter your shipping address, and the shipping rates will be automatically calculated for you. If you don't see your country listed, please contact us for help.

For customer service inquiries, please complete our contact us form. Our Customer Service team aims to respond within 24 hours of receiving your inquiry. Response times will be extended during holidays and product launches.

Yes, we offer elegant gift wrapping options for all of our customers to make your presents even more special.